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About The Test Kit
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Postage & Delivery
TUI COVID Testing
Ordering and deliveries
Taking tests before your holiday – ‘fit to fly’ PCR tests
Taking tests on your holiday – ‘test to return’ antigen (rapid flow) tests
Taking tests when you return home – PCR tests
Testing help
Changing, cancelling or upgrading your package
Testing for children
Further help
Test to Release
Testing for Travel
My Account
Fit to Fly
Refunds and Cancellations
How can we help?
About The Test Kit
What is the Chronomics Coronavirus Saliva Test?
How do I take the test?
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My Results
When will my Covid-19 results be ready?
I've tested Positive and I need support during my self-isolation. What do I do?
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Postage & Delivery
Can I return the test to the lab myself?
How do I change my delivery address?
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TUI COVID Testing
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Test to Release
What is the Test To Release scheme?
How does Test To Release work?
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Testing for Travel
Can I use the Chronomics test to meet entry requirements in other countries?
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My Account
Where can I find my order ID number?
How do I log in to my account?
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Fit to Fly
Is your test certified for Fit to Fly?
Do you provide me with a certificate that I can use for travel?
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Refunds and Cancellations
How do I find out if I’m eligible for a refund?
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