How can we help?

About The Test Kit

• What is the Chronomics Coronavirus Saliva Test?
• How do I take the test?

My Results

• When will my Covid-19 results be ready?
• I've tested Positive and I need support during my self-isolation. What do I do?

Postage & Delivery

• Can I return the test to the lab myself?
• How do I change my delivery address?

TUI COVID Testing

Test to Release

• What is the Test To Release scheme?
• How does Test To Release work?

Testing for Travel

• Can I use the Chronomics test to meet entry requirements in other countries?

My Account

• Where can I find my order ID number?
• How do I log in to my account?

Fit to Fly

• Is your test certified for Fit to Fly?
• Do you provide me with a certificate that I can use for travel?

Refunds and Cancellations

• How do I find out if I’m eligible for a refund?