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Can I downgrade my testing package? (Tui customers only)

Please check here for important updates for our TUI customers

You can now downgrade from an Amber to a Green package yourself, from your dashboard.

You can downgrade your package anytime up to 1 day before your return flight to the UK.

This can be done via your Day 8 test in your orders (see screenshot below)


PLEASE NOTE: This only applies to cancelling the Day 8 test from an amber package (downgrading from Amber to Green) - This does not apply to cancelling a Day 8 upgrade that has been purchased separately from a package.

If you are requesting a downgrade MORE than 10 days before your departure date, you will be refunded the full amount of the Day 8 test = £30




If you are requesting a downgrade LESS than 10 days before your departure date, there will be a small change fee deducted from your refund.
This fee applies to changes made between 10 days before your departure date and up to the day before your return to the UK.
You will be refunded the price of the Day 8 test minus £5 change fee. £30 - £5 = £25





If you are returning to the UK within 24 hours, you will not be able to downgrade your package via your dashboard and you will receive the message below.