Contact Us

The first step to getting help is by visiting our website and using our interactive knowledge base that can guide you to the advice you need. You can find this in the bottom right hand corner of our website, and the app. 

Also, make sure you check our Latest Updates section where we upload new content regularly:

Important update for TUI customers

My Passenger Locator Form Reference number isn't unique

How will the UK government changes on the traffic light system impact my order?