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How can I contact you? (TUI customers only)

Please note: Our chat hours have changed!

This information is for TUI customers ONLY. All other customers, please click here

There are now more ways to contact us!

Please read all the options below to find the contact method that best suits your situation:

Option 1. You can still contact our customer support team 24/7 by filling out the form on this page and someone will get back to you as soon as possible.


Option 2. If your query is regarding any of the following topics, the quickest way to get help is by contacting our customer support team via live chat.

  • Delivery issues 
  • Taking your test 
  • Results

Our live chat is available between 9am and 9pm (UK time) and can be accessed by clicking on the message icon in the bottom right hand corner of this page. Please be aware that replies may be delayed during our peak times (5pm-9pm).


Option 3. For Urgent queries, you can call our TUI Customer support line.

  • You can call our TUI Hotline on: 02045380443
  • This line is available Mon - Sun,  9am - 5pm (GMT+1) - If you need assistance outside of these hours, please use one of the alternative contact methods listed above. 
  • Please have your TUI booking reference to hand as we'll need this to help you with your query