How do I cancel my order? Ask for a refund?

For all our Day 2 LFT customers - we've now developed an upgrade to Day 2 PCR option for you, so for anyone that has opted for that we will no longer process your already submitted refund request. 

If you need to edit, cancel or refund an order you’ve already placed, the quickest way you can do this is via your online dashboard. Navigate to 'Orders' to find the link.

Before you request any changes, please check all the qualifying criteria in our terms and conditions and ensure it all applies to you.

If you can't access the refund link on your dashboard, you can fill out the request form below. Please note that filling out the form here, instead of through your dashboard, will require us to carry out extra verifications steps that might extend the processing time.