How do I cancel my order? Ask for a refund?

This information is for Non - TUI customers only. If you are a TUI customer, please click here

We know plans can change, especially at the moment, so if you would like to cancel an order you’ve already placed you can request your refund via your online dashboard. 


Please note, you will need to wait an hour after receiving your confirmation email before you try to cancel your order.

If your refund request is rejected, please check all the qualifying criteria in our terms and conditions and ensure it all applies to you. If, after doing so, you still think you are due a refund, please fill in the below form