If you’re required to take a test or tests on day 2 and day 8 after you’ve returned home, you can return your test(s) to our lab directly via the enclosed prepaid address label. We use Royal Mail Tracked 24 and other couriers for the quickest service available, usually next working day delivery.
If you’re using the Royal Mail service, just drop it off at a priority post box – you're allowed to leave your isolation address to do this.
If you’re using a different courier, please follow the instructions provided to either arrange collection or drop off the parcel.
You’ll get an email from Chronomics as soon as we’ve received your test(s), and another email 24-36 hours later to let you know that your result is available via your secure Chronomics online dashboard, which you can log in to using the same details as when you registered.
If your query is not answered within our FAQs, please fill in the below form and someone from the team will get back to you as soon as possible.