This information is for Non - TUI customers only. If you are a TUI customer, please Click here
Once you’ve taken your Fit to Fly (PCR) test, you can return your test(s) to our lab via Royal Mail, using the enclosed prepaid address label. You'll need to drop off your test sample at a Royal Mail Priority Post-box. You can find your nearest Priority Post-box using the link below:
Priority post-box locations
We use Royal Mail Tracked 24 which is usually next working day delivery however, sometimes it can take longer if you’re returning your sample over the weekend or if our delivery partners are experiencing delays.
As always, you’ll get an email from Chronomics as soon as we’ve received your test(s), and another email 24-36 hours later to let you know that your result is available via your secure Chronomics online dashboard, which you can log in to using the same details as when you registered.
Your test needs to be registered before returning it to us. Your returns package should only include your test. Don't send your sample back with any notes with your personal information on, or notes explaining that you can’t register your test. This is to ensure we keep your information secure and comply with government regulations for data protection. If you experience issues when registering your test, you can get further information on how to get help here - I can't register my test, what should I do?