A photograph is only needed for Rapid Antigen tests and NOT for PCR tests.
When registering your Rapid Antigen test (either Fit to Fly or Test to Return) you will need to upload a photo of your result. This is then verified by us and, if your result is negative, you will receive your certificate.
You will be prompted to upload your photo when registering your test.
If your photo doesn’t upload during the registration process, you can access a link on your dashboard that will allow you to upload your photo - without having to repeat the whole registration of your test. Click here for a step by step guide on how to do this.
Please note: If you are having problems uploading your Rapid Antigen test photo, please use Google Chrome to be able to perform this action. Your photo should be no bigger than 10MB and in .jpg or .png format, this is the standard format for most mobile phones. Unfortunately we don't support Apple HEIC images at this time.