How will the Royal Mail strikes impact my order and results?

Please find below the upcoming Royal Mail strike dates and how this may impact your order and results.






Royal Mail collections and deliveries may not be carried out on the following days:

    RM Strike  dates

    Please note: You can check the Royal Mail strike information and what services are impacted on the above dates here.




    Delivery of testing kits 

    Although most of our orders are delivered via DPD and Royal Mail strikes shouldn't impact delivery of your order, there are some areas that require us to use Royal Mail. If you live in the Scottish highland/Islands, Isle of Man, Channel Isles, Isle of Wight or Northern Ireland, please click here for more information.

    PLEASE NOTE: Royal Mail strikes might cause further delays if you order one of the test types we can deliver to these areas.







    Receiving your results

    If you're purchasing a PCR or Blood test please continue to use the Royal Mail Priority Postbox's to return your sample. Collections from Priority Postbox's vary by location and will be affected by the Royal Mail strikes so you'll need to consider:

    • The time it'll take to return your sample to us - Please make sure you check when and where you can drop off your sample and when your chosen drop off point has collections. It's your responsibility to check this and you can do so by using the link below and simply typing in your postcode:
      - Royal Mail Priority Postbox

    PLEASE NOTE: Once our labs have received your sample, they'll need a further 24-36 hours to process your result.

    Due to the expected delays in receiving samples, we recommend avoiding taking and returning your test on or right before these strike dates. Tests that are delayed longer than 48hrs may not be viable.