1. Help Center
  2. Orders, Delivery & Cancellations
  3. I want to edit/cancel my order or request a refund

I've booked a package that includes tests I no longer need. What should I do?

If you need to change your package because you now have extra tests you won’t use, the only way you can edit, cancel or refund an order is via your online dashboard. Just navigate to 'Orders' to find the link. 

Unfortunately if you’ve already registered and/or performed the test, you will not be able to claim a refund on it.