I have a question that’s not answered here – who do I contact?

If you have a non-urgent query, please find Chronomics TUI FAQ page, which is the most related to your issue and fill up a form on that page. This will help us to direct you to a most suitable customer support rep; or you can call 020 4519 7400. 

If you have any urgent issues with testing packages booked through Chronomics that could prevent you from travelling, and you’ve got 72 hours or less before your holiday is due to begin, please call 0800 009 3833.