I haven't got my test result yet, what should I do?

If you've not yet received your test results, please read the information below before contacting us.

  • It can take up to 48 hours for your sample to reach our lab.
  • It'll take 24-36 hours for us to process your test - this is 24-36 hours after we have received your sample.
  • Your result may not come in at the same time as others who've submitted their sample at the same time as you. 
  • Please wait until the above time frames have passed before contacting us. 

If your results weren't received in this time frame, or you're waiting for results from a Fit to Fly PCR test, you can get help by contacting us using this form and we'll look into this for you.