I haven't got my test result yet, what should I do?

If you've not yet received your test results, please read the information below before contacting us.

  • It can take up to 48 hours for your sample to reach our lab.
  • It'll take 24-36 hours for us to process your test - this is 24-36 hours after we have received your sample.
  • Your result may not come in at the same time as others who've submitted their sample at the same time as you. 
  • Please wait until the above time frames have passed before contacting us. 

PLEASE NOTE: We do not process samples over the weekend and any sample received after 2pm on a Friday will not be processed until Monday, therefore the 24-36 hour turnaround time may be extended.

If your results weren't received in this time frame, you can get help by contacting us using this form and we'll look into this for you.