I want to return an unused testing kit. How do I do this?

If you have a Chronomics testing kit you no longer wish to use, please use our interactive knowledge base to guide you to tailored advice. You can find this in the bottom right hand corner of our website and app. Just click on the blue question mark to launch.You’ll then need to return your kit back to us, unopened and unused, to receive a refund.

Remember that your kit is valid for six months and it can be used by anyone, if it’s not been registered, so you can keep hold of it for future use.

To ensure the testing kit gest to the right team, please clearly write "REFUNDS TEAM" on the outer packaging and send it to:

26A Lombard Business Park
Bizspace Wimbledon
SW19 3TZ

If it is not marked with "REFUNDS TEAM", this may cause a delay in processing your refund.

We are sorry, but we can’t accept in-person tests and sample returns for health and safety reasons.

Please DO NOT use the return label inside the box. This will redirect your kit to the laboratory for testing, so you’ll no longer be eligible for a refund.