DAY 2 AND 8 TESTS:
We use Royal Mail Tracked 24 and other couriers for the quickest service available, which is usually next working day delivery. Sometimes it can take longer if you’re returning a sample over a weekend or if our delivery partners are experiencing delays.
We know this can be frustrating, which is why we’ll always email you as soon as we’ve received your sample, and send another email 24-36 hours later with a link to your secure online dashboard where you can check your result.
If your query is not answered within our FAQs, please fill in the below form and someone from the team will get back to you as soon as possible.