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Help Center
My Results
Latest Updates
About The Testing Kits
My Tests
Fit to Fly (Antigen)
Fit to Fly (PCR)
Test to Return (Rapid Antigen)
Day 2 Rapid Antigen (Lateral Flow)
Day 2/8 (PCR)
Day 5 (Test to Release)
Orders & Delivery
I want to place an order
I have already placed an order
Taking the Tests
Registering the test
Taking the test
Returning the test
My Results
Waiting for my results
I have my results
Cancellations
Returns
Refunds and Cancellations
Upgrades and Downgrades
My Account
Tui Customers Only
My Results
Waiting for my results
Will you tell me when the lab has received my test sample?
When will my test results be ready and how long will it take?
How do I check the results and/or status of my Test?
Can I get my results any quicker?
If I take a Covid test the same day that I get vaccinated, will it affect the result?
Do your laboratories work 7 days a week?
I haven't got my test result yet, what should I do?
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I have my results
I have used the same email address to register more than one test. How do I view my results?
What result might I receive and what does it mean?
My test is inconclusive. What happens now?
My test result is 'Failed'. What happens now?
My test result is 'Positive'. What support is available and how long do I have to isolate for?
My test results show incorrect information, what do I do?
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