Please note that we report all positive cases to Public Health England, as is required by UK law.
This information is for UK customers only. If you're a U.S customer, please Click here
This is the NHS guidance on what to do if you test positive for Covid-19: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/when-to-self-isolate-and-what-to-do/.
If you would like advice or more information on seeking medical help, you can call NHS Direct for free on 111.
We know receiving a positive Covid-19 test can be worrying and stressful. If you need assistance with shopping, collecting medication or would simply like someone to talk to, you can contact the NHS Volunteer Responders team on 0808 196 3646 (calls are free).
For more details about this service, you can also visit the website here: https://nhsvolunteerresponders.org.uk/services.
Recommended and enforced isolation periods can vary depending on the country you are in at the time of your positive test, so please always check local government advice.
If you are in the UK and have received a positive Covid-19 test result, please go to the dedicated Government help pages here for guidance on what to do next: https://www.gov.uk/government/publications/coronavirus-covid-19-how-to-self-isolate-when-you-travel-to-the-uk/coronavirus-covid-19-how-to-self-isolate-when-you-travel-to-the-uk