My test’s barcode doesn’t work. What should I do?

To ensure you are entering the correct barcode for the test you are taking, please click the link to see examples of all the references/codes you may need to register your test.

If you’re having trouble registering your barcode, you can get help by using our interactive knowledge base that can guide you to tailored advice. You can find this in the bottom right hand corner of our website and app. Just click on the blue question mark to launch.