1. Help Center
  2. TUI COVID Testing
  3. Changing, cancelling or upgrading your package

What are the cut-off times for placing and editing orders?

The latest you can order your test package is 7 days before you’re due to leave. That gives us enough time to arrange everything.

You can order your testing package(s) any time after you’ve booked your travel with TUI, but as entry requirements can change, we recommend you do this two weeks before your holiday is due to start. We recommend setting yourself a reminder to order your testing package(s) at this point, so you don’t forget. 

The latest you can order testing packages, or change your Green or Amber package to a Green+ or an Amber+ package, is 7 days before your holiday is due to start. That gives us enough time to arrange everything and ensure it’s delivered on time. If the country you’re travelling to doesn’t require you to take a PCR test before you leave for your holiday, or if you’ve purchased your PCR test from another testing supplier, then you can place an order for, or change your existing order, to a Green or Amber package up to 5 days before your holiday is due to begin.  


The cut-off time for orders is 12pm. 


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