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Taking the Tests

Taking the Tests

Everything you need to know about registering your tests, performing your tests and returning your test samples

Registering the test

Types of numbers you need to know and where to find them

How and when do I register my test?

Where can I find my Order ID, Kit ID or Barcode?

I can't register my test, what should I do?

My test’s barcode doesn’t work. What should I do?

How do I upload a photo of my test?

Where can I find the link to upload my test photo?

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Taking the test

When do I need to take my test?

Where can I find the instructions for using the tests?

How do I take the test?

I'm on holiday and I've lost my Rapid Antigen (Test to Return) Kit. What should I do?

My test has missing/damaged items. What should I do?

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Returning the test

How do I return my sample?

Can I return the test to the lab myself?

Where can I print a label to send my testing kit to your lab?

Will you tell me when the Lab has received my test sample?

Where are ‘Fit to Fly PCR’ and 'Day 2 PCR' test drop-off locations?

Who can use the TUI store drop-off locations and how does it work?

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