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Fit to Fly (Antigen)
Fit to Fly (PCR)
Test to Return (Rapid Antigen)
Blood Tests (Capillary blood testing)
Biological Age (Epigenetic Testing)
Orders, Delivery & Cancellations
I want to place an order
I have already placed an order
I want to edit/cancel my order or request a refund
Taking the Tests
Registering the test
Taking the test
Returning the test
My Results
Waiting for my results
I have my results
My Account
U.S Customers only
Tui Customers Only
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Help Center
Taking the Tests
Latest Updates
About The Testing Kits
My Tests
Fit to Fly (Antigen)
Fit to Fly (PCR)
Test to Return (Rapid Antigen)
Blood Tests (Capillary blood testing)
Biological Age (Epigenetic Testing)
Orders, Delivery & Cancellations
I want to place an order
I have already placed an order
I want to edit/cancel my order or request a refund
Taking the Tests
Registering the test
Taking the test
Returning the test
My Results
Waiting for my results
I have my results
My Account
U.S Customers only
Tui Customers Only
Taking the Tests
Everything you need to know about registering your tests, performing your tests and returning your test samples
Registering the test
How do I register multiple people using one email address?
Types of numbers you need to know and where to find them
How and when do I register my test?
Where can I find my Order ID, Kit ID or Barcode?
I can't register my test, what should I do?
My test’s barcode doesn’t work. What should I do?
How do I upload a photo of my test?
Where can I find the link to upload my test photo?
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Taking the test
There is blood on my Covid-19 swab sample, what should I do?
When do I need to take my Covid-19 test?
Where can I find the instructions for using the tests?
How do I take the test?
I'm on holiday and I've lost my Rapid Antigen (Test to Return) Kit. What should I do?
My test has missing/damaged items. What should I do?
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Returning the test
How do I return my sample?
Can I return the test to the lab myself?
Where can I print a label to send my testing kit to your lab?
Will you tell me when the Lab has received my test sample?
Can I return the test to the lab myself?
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