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Taking the Tests

Taking the Tests

Everything you need to know about registering your tests, performing your tests and returning your test samples

Registering the test

How do I register multiple people using one email address?

Types of numbers you need to know and where to find them

How and when do I register my test?

Where can I find my Order ID, Kit ID or Barcode?

I can't register my test, what should I do?

My test’s barcode doesn’t work. What should I do?

How do I upload a photo of my test?

Where can I find the link to upload my test photo?

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Taking the test

There is blood on my Covid-19 swab sample, what should I do?

When do I need to take my Covid-19 test?

Where can I find the instructions for using the tests?

How do I take the test?

My test has missing/damaged items. What should I do?

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Returning the test

How do I return my sample?

Can I return the test to the lab myself?

Where can I print a label to send my testing kit to your lab?

Can I return the test to the lab myself?