This information is for U.S customers only. UK customers please click here.
Once you’ve decided this is the right test for you and have placed your order, you’ll be prompted to complete a questionnaire (referred to as an intake) to determine your eligibility for taking the test. Within a few minutes of completing the intake you’ll receive an email informing you that the test is being prepared for dispatch, or that your order has been rejected based on the answers given.
If you receive confirmation of dispatch, this means you’re eligible to take the test and delivery will be made within 3-7 business days via USPS.
If your order is rejected, you’ll be informed of this along with a confirmation of your refund.
If it's been more than 8 working days since you received confirmation of dispatch, and it hasn't yet arrived, you can contact our customer support team via this form.