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Help Center
My Account
About The Test Kit
My Results
Postage & Delivery
TUI COVID Testing
Ordering and deliveries
Taking tests before your holiday – ‘fit to fly’ PCR tests
Taking tests on your holiday – ‘test to return’ antigen (rapid flow) tests
Taking tests when you return home – PCR tests
Testing help
Changing, cancelling or upgrading your package
Testing for children
Further help
Test to Release
Testing for Travel
My Account
Fit to Fly
Refunds and Cancellations
My Account
How do I log in to my account?
I've forgotten my password. How do I retrieve or change it?
Where can I find my order ID number?
Can you send me a receipt for my test?
